Conflict Management
Whether it is at work, at home, or at the grocery store, we all experience some degree of conflict every day. How we manage (not eliminate) the conflicts can have a significant impact on our success; again, whether that success is being measured at the workplace or at home.
In the workplace, conflict can arise between co-workers, leaders and subordinates, employees and customers to name a few. Deborah Stallings, an HR professional and consultant, recommends the following best practices for engaging in confrontations or other forms of conflict. These steps do not guarantee successful resolutions, but will make them more likely. Not every recommendation will apply in every situation.
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Have a high concern for all party interests and search for mutually inclusive solutions.
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Develop self-awareness and, if possible, prepare yourself for the negotiation or confrontation.
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Clarify what needs are being threatened by the conflict.
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Identify a place that is safe and, preferably, neutral territory.
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Take a listening stance. Be prepared to actively hear what the other party is saying.
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Assert your needs with clarity.
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Approach the interaction with flexibility. Be open-minded.
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Manage impasses with calm, patience, and respectful behavior.
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Build an agreement that works highlighting areas of mutual importance.
These guidelines will prevent you from being walked on and help you to be open to the solutions and needs of the other party. To read the full article , visit NAWBO online.
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